Terms of service

Last updated: November 14, 2026

1. Who we are
This store, warmeow.store, is run by Warmeow, A. Juozapavičiaus pr. 23-32, Kaunas, Lithuania. Our full business details are in our Contact information. You can reach us at warmeow@outlook.com or +39 344 490 1920.

2. These terms
These terms apply to every order you place with us. By placing an order you accept them. The version shown when you order is the one that applies to that order.

3. Products
We describe and photograph our products as accurately as we can. Colors can look slightly different on different screens. Some photos on this site are made with AI to show the product in a home; the product itself is as shown. The Warmeow house plugs into a standard household wall outlet. Please read the care and safety guide in the box before first use, keep the cable out of reach of chewing pets, and unplug the house before cleaning.

4. Prices and payment
Prices are shown in your local currency where we can charge it, otherwise in US dollars. Shipping is free. Depending on your country, customs may charge import duties or taxes on delivery; these are set by your country, not by us. You pay at checkout with the payment methods shown there. Payments are processed securely by Shopify; we never see or store your full card details.

5. Discounts
Automatic discounts, such as savings when you buy 2 or more houses and our daily Black Friday offers, are applied at checkout. Each daily offer runs from midnight to midnight (Central European Time) on the day shown. When more than one discount could apply to the same item, the larger one is applied. A discount code can't be combined with other offers unless we say so.

6. Your order
When you place an order, we email you a confirmation. If an item turns out to be unavailable, or a price was clearly wrong, we tell you and refund you in full for anything we can't send.

7. Shipping
Orders leave us within 1–2 business days and arrive 5–8 business days after that, with tracking by email. Details are in our Shipping policy. We are responsible for your order until it is delivered to you.

8. Returns and refunds
You can return your order within 7 days of delivery, for any reason. With the Extended Returns add-on you have 37 days. How to return and how refunds work is set out in our Refund policy.

9. Add-ons
Priority Shipping, Extended Returns and Shipping Protection are optional services you can add to an order, one of each per order. Extended Returns covers every item in that order; its fee is refunded only if you return the whole order within the standard 7 days. Shipping Protection covers theft after delivery as described in our Shipping policy; its fee is refunded if you cancel the order before it ships.

10. Guarantee
Every Warmeow house has a 2-year guarantee. If it is faulty, we replace it or refund you at no cost to you. This is in addition to your legal rights.

11. Our responsibility
We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or not using reasonable care. We are not responsible for loss caused by using a product against its instructions. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

12. Website content
The text, photos, videos and logos on this site belong to Warmeow or are used with permission. Please don't copy them without asking us.

13. Privacy
How we use your personal data is explained in our Privacy policy.

14. Law and complaints
These terms are governed by the law of Lithuania. If you are a consumer, you also keep the protection of the mandatory consumer laws of the country where you live. If you have a complaint, email us first and we will try to solve it. If we can't, consumers can contact the State Consumer Rights Protection Authority of Lithuania (vvtat.lt) for out-of-court dispute resolution.

15. Contact
Warmeow · warmeow@outlook.com · +39 344 490 1920