Order tracking
Where is my Warmeow?
Enter your order number and the email you used at checkout, or paste your tracking number, to see exactly where your house is.
- Live status straight from the carrier
- Search by order number or tracking number
- A question? We reply within one business day
Your order number starts with # and is in your order confirmation email.
What happens next
From checkout to the warm spot
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Order placed
You get a confirmation email with your order number right away.
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Packed and shipped
Your house leaves us within 1–2 business days, and the tracking number follows by email.
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On its way
Delivery takes 5–8 business days after shipping. Tracking updates as it moves.
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At your door
Unfold it, plug it in, and let your cat find the warm spot.
Tracking help
No tracking email yet?
Check your spam folder first. Still nothing after 1–2 business days? Email warmeow@outlook.com.
Tracking not moving?
Parcels are often scanned only at big hubs, so a few quiet days are normal. If it stays still for more than 5 business days, write to us.
Any other question
Email warmeow@outlook.com and a person answers within one business day.